Researching among the one hundred companies best gerenciadas of the United States.UU., Inc. magazine published the result underlining that there were eight factors that were common to them. It should be added that to qualify a company as excellent, magazine does not takes into account its size but the level of their customers. 1. Readiness for action. Act first and foremost, because success does not happen by what we say but by what we do. Although these companies may be analytical in his approach to decision making, they are not paralyzed by this fact. Large number of these companies operate according to the rule: do it; fix it; try it.
The testimony of the CEO of General Electric is eloquent: here, when we have a big problem, we choose or ten executives and enclose them until they find the solution. When this happens, they should run it immediately. 2. The approach to the customer. These companies learn from their customers. They offer unsurpassed quality, service and reliability. Things that work and last marking what difference with its competitors. In excellent companies suggestions are obtained from its customers to achieve better service and better ideas to optimize the products and keep pace with the expectations of increasingly demanding customers.
3 Autonomy and entrepreneurship. Innovative businesses give autonomy to its most competent employees and are flexible against errors. It has said 3 m are so bent on innovation, that the overall atmosphere does not seem of a large corporation but rather that of a wide network of laboratories populated of ardent inventors and intrepid entrepreneurs who give free course to his imagination. Those who lead do not seek to have everyone so braking that I don’t make mistakes. They respect the ninth commandment of Byrom: be sure to commit a reasonable number of errors before brand new success. 4. Productivity per staff.