Operational Improvement

In the words of Hector Acevedo, Manager of Soluciones de Servicios Latam and speaker at the 8th Conference of Pink Elephant, performs a curious translation of ITIL: ITIL: useless trying to implant to lashes for starters must mention acts of God there is no phrases as the system fell off is an example of this, acts that are out of our reach are so called. Most believe that it is very important for business, but by problems that have it already doesn’t help much business (this caused by the problems in information technology). So this not pass have to worry about aligning it in the business, achieve a good relationship between these two factors and keep them in constant operation, you have to help the business and for that we must think how can do you it. To ensure that our company has a good performance have Hit parade of the best practices: ITIL = Infrastructure library, has several volumes that consist of different books each volume Cobit: previously only used by auditors, now audits for it, it is now under the auspices of TI, has as main objective the control of computing and technology. COBIT is a process that contains planning and organization, organization and implementation. Delivery and support, and finally the monitoring.

ISO 27000: this fashion because that is the standard for ISO 20000 information security: is ITIL become standard for the management of services of TI PMBok: means and was created by the Project Management Institute Project Management Body of Knowledge is usually a standard on the management of projects. Displays the model in the frame of reference of Calder Moir hit extended parade of best practices. To implement each one of the points we have you set up a project that includes responses to does it have to meet?, what serves us best practices since we cannot take everything by expensive and impossible, and eventually create a SOA, which is a statement of applicability. Finally it must be take into account that it is crucial to involve all members of the company. Another step that should be covered are regulations that makes us, some of them are governmental, as the body public is another industry (PCI) and the self-imposed are adopted standards. The best operational and regulations come together.

Here a few tips for the best implementation of best practices: implementing it services. Avoid combining it and Cobit. If you add ISO27000 we will ensure the security of the information. COBIT is strong on metrics. ITIL is strong in processes. ISO27000 has controls focused on the security of the information. ISO27000, ITIL, and COBIT provide continuous improvement cycle. For good regulatory compliance: do not have to create separate processes. Just modify the SOA with our laws. Having a Government IT within the enterprise, providing the necessary global vision.